Support & Help Center
Search common questions below, browse troubleshooting topics, or reach our support team directly.
Installation
Download, install, and update issues.
Permissions
What each permission does and why it's needed.
Ads & Purchases
Ad behavior, opting out, and billing questions.
Performance
Battery, storage, and speed troubleshooting.
Answers to what we're asked most.
If your question isn't here, our team is one message away.
Android limits how much cache and app-generated data can be safely cleared without user confirmation. Our cleaner apps only remove files identified as safe junk — cached thumbnails, temporary files and duplicates — never personal photos or documents without your explicit selection.
Storage access lets our cleaner-type apps scan for junk files, cache and duplicates so they can show you what can be safely removed. Without this permission, the app cannot analyze your device's storage at all.
Go to your device's Settings → Google → Ads, and turn on "Opt out of Ads Personalization." This applies across all apps on your device, including ours, and takes effect immediately.
First, make sure you're on the latest version from Google Play, then restart your device. If the issue continues, email us at [email protected] with your device model and Android version so we can investigate.
Yes. All purchases are processed directly by Google Play Billing. ZX Force Soft never sees or stores your card details.
Email [email protected] with the app name and your device or account details, and we'll process the deletion request in line with our Privacy Policy.
Our support team replies within 48 hours.
Tell us the app name, your device model, and what you're seeing — it helps us solve things faster.